Gaya APA
Tjiptono, F., Chandra, G.
(2007).
Service, Quality & Satisfaction
(
2)
.
Yogyakarta:
Andi .
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
2
Yogyakarta:
Andi ,
2007.
Text.